Get the Most From Your Health Plan

Nortel provides online tools and information to help you choose and use your health benefits more effectively. But did you know that your health plan also provides services to help you save money and stay healthy? Specific services vary depending on your plan, but using the services that your plan provides can help you manage your health more cost-effectively, with less stress and better results.

Online

Visit your health plan’s Web site to:

  • See which doctors and hospitals in your area are in-network providers under the plan,
  • Get more information about specific condition management programs,
  • Compare hospital quality for specific procedures,
  • Obtain member discounts on services such as weight-loss clinics and fitness center memberships, safety products, and more,
  • Use the online information and tools,
  • Get answers to questions about covered expenses and dependent eligibility, and
  • Request a replacement insurance card or member ID card.

By Phone

Call your health plan’s member services department to:

  • Get answers to questions about specific claims,
  • Get answers to questions about covered expenses and dependent eligibility, and
  • Request a replacement insurance card.