In addition to answering questions about coverage and claims, health plans offer valuable online information, tools and services that can help you get better results from the care you receive. These services are available to you and your dependents at no additional cost. You can also contact your plan by phone if you have a question about your benefits or if you can’t find what you’re looking for online.
| Online | Telephone | |
|---|---|---|
| Nortel | ||
| HR Shared Services | Direct: 919-905-9351 Toll-free: 1-800-676-4636 |
|
| FLEX Overview Summary Plan Description [2011] [2012] [2013] | Not applicable | |
| Medical and Mental Health and Substance Abuse Treatment Benefits | ||
| CIGNA Health Care PPO and Out-of-Area Comprehensive (Note:CIGNA refers to Nortel’s PPO network as “Open Access Plus.”) Medical Summary Plan Description [2011] [2012] [2013] Retiree Medical Summary Plan Description [2011] [2012] [2013] |
http://www.cigna.com/ | Toll-free: 1-800-257-2702 International Locations: 1-800-441-2668 |
| Anthem PPO (Note:Anthem refers to its PPO network as “PPO.”) |
http://www.anthem.com/Mobile Provider Finder: http://www.anthem.com/mobile | Toll-free: 1-877-5NORTEL (1-877-566-7835) |
| Business Travel Accident Summary Plan Description [2011] [2012] [2013] | ||
| Healthy Lifestyles | ||
| Healthy Lifestyles | http://www.findahealthieryou.com/ | 1-877-252-8410 |
| Prescription Drug Benefits | ||
| Medco Health | http://www.medco.com/ | Toll-free (Participants only): 1-800-711-3460 Toll-free (First-time users only): 1-877-782-7862 |
| Dental Care Benefits | ||
| CIGNA Health Care CIGNA Dental Core Network (formerly CIGNA Dental PPO) Dental/Vision/Hearing Care Plan Summary Plan Description [2011] [2012] [2013] |
http://www.cigna.com/ | Toll-free: 1-800-257-2702 |
| Vision Care Benefits | ||
| EyeMed VisionCare
Dental/Vision/Hearing Care Plan Summary Plan Description[2011] [2012] [2013] |
Member site: www.eyemedvisioncare.com Non-member site: www.enrollwitheyemed.com For replacement contact lenses by mail: https://www.eyemedcontacts.com/ |
Toll-free: 1-866-680-1186 Laser benefit: 1-877-5LASER6 |
| Hearing Care Benefits | ||
| CIGNA HealthCare
Dental/Vision/Hearing Care Plan Summary Plan Description [2011] [2012] [2013] |
http://www.cigna.com/ | Toll-free: 1-800-257-2702 |
| Employee Assistance Program and Behavioral Health Benefits | ||
| OptumHealth Behavioral Solutions | https://www.liveandworkwell.com/default.asp?programpin=800-842-2991 Access code: 800-842-2991 (include the hyphens) |
Toll-free: 1-800-842-2991 |
| Short-Term Disability (STD) Benefits | ||
| Short-Term Disability Summary Plan Description [2011] [2012] [2013] | Claims prior to 1/1/2011 call Prudential at 1-877-664-8677 Claims on and after 1/1/2011 call HR Shared Service at 1-800-676-4636 or 919-905-9351 |
|
| Long-Term Disability (LTD) Benefits | ||
| Prudential Group LTD Claims
2010 Long-Term Disability Summary Plan Description |
Claims prior to 1/1/2011 call Prudential at 1-800-842-1718 Claims on or after 1/1/2011 call Metlife at 1-800-638-2242 |
|
| Life and Accidental Death and Dismemberment (AD&D) Insurance | ||
| Prudential Group Life Claims Division
Life and AD&D Insurance Summary Plan Description [2011] [2012] [2013] Retiree Life Insurance and Long Term Care Summary Plan Description [2011][2012] [2013] |
Toll-free: 1-800-524-0542 |
|
| Other | ||
| Ceridian Benefits Billing Service COBRAServe |
http://www.ceridian.com | Toll-free: 1-800-995-9935 Toll-free: 1-800-877-7994 |
| Internal Revenue Service (IRS) | http://www.irs.gov/ | Toll-free: 1-800-TAX-FORM (1-800-829-3676) |