Health Management Program

Nortel offers you a health management program that provides you with access to programs, events and tools. Our goal is to help you achieve optimal health and well-being, more effectively manage your health care costs, and achieve work-life balance.

Nortel offers you health management services through your health plan administrator (CIGNA or Anthem). Both are nationally recognized leaders in health improvement, and will offer Nortel employees and retirees less than age 65 voluntary confidential health management programs designed to assist you and your eligible dependents in managing your health. These programs are offered to you and your eligible dependents at no cost. They include:

  • Nurse lines that provide toll-free access to registered nurses 24/7 for questions about conditions, symptoms, medications or other health information.
    Anthem: (877) 5NORTEL (566-7835)
    CIGNA: 1-800-257-2702
  • Web sites for:
    • Health-related information.
    • Health tools, such as a health risk assessment, weight and exercise logs, a carbohydrate calculator and a blood sugar tracker
    • Email a nurse feature (Anthem only)
    • Links to other useful Web sites, and more.

Be sure to register to fully access all the resources available on these Web sites.

  • Pre-recorded health information via toll-free phone lines.
    Anthem: 1-877-5NORTEL (566-7835)
    CIGNA: 1-800-257-2702
  • Chronic disease management assistance for:
    • Understanding:
      – Your condition and how to manage symptoms;
      – Your doctor’s treatment plan; and
      – Medications, side effects, contraindications, etc.
    • Becoming a good health care consumer.
    • Navigating the health care system.
    • Providing your doctor with updates (requires your consent) and national treatment guidelines on your condition.

Anthem: 1-877-5NORTEL (566-7835)
CIGNA: 1-877-888-3091

How Do I Enroll?

Enrollment is not required. Employees and dependents with chronic health conditions (e.g., diabetes, asthma, heart disease) can choose to participate in a confidential program to help improve their health by contacting CIGNA or Anthem at one of the disease management numbers provided above. Participants with chronic health conditions may also receive an invitation by telephone directly from their Medical Plan administrator to participate in these voluntary programs.