Privacy Statement

This privacy statement was last updated on October 27, 2011.

Nortel Networks Inc., together with its subsidiaries and affiliates (“Nortel”) is committed to protecting personal information that you provide to us via our website. Please read this Privacy Policy carefully as it explains what information Nortel collects about you and how we use your information, including setting out the circumstances where we may provide it to third parties. This Privacy Statement applies solely to the website located at, and no other websites or services. You should also read the separate Terms of Use applicable to our website.

Collection of Your Personal Information

We collect information as part of operating our website and maintaining company records.

When submitting a change of address request, we ask you to provide personal information, such as your e-mail address, name, address, date of birth, and the last four digits of your social security number.

We collect additional information about your interaction with our website without identifying you as an individual. For example, we receive certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We also use website analytics tools on our website to retrieve information from your browser, including the website you came from, the search engine(s) and the keywords you used to find our website, the pages you view within our website, your browser add-ons, and your browser’s width and height.

We use technologies, such as cookies and web beacons (described below), to collect information about the pages you view, the links you click, and other actions you take on our website.

Use of Your Personal Information

Nortel collects and uses your personal information to communicate with you and maintain company records. We may send certain mandatory service communications, such as notifications and security announcements to you.

Personal information collected on this website may be stored and processed in the United States or any other country in which Nortel or its affiliates, subsidiaries or service providers maintain facilities.

Sharing of Your Personal Information

Except as described in this statement, we will not disclose your personal information outside of Nortel and its controlled subsidiaries and affiliates without your consent.

Nortel may hire other companies (vendors) to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing technical support, hosting the website, or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need in order to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any purpose other than to deliver the service to Nortel in accordance with Nortel’s instructions and policies. We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Nortel, including the enforcement of our agreements or policies governing your use of the website; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Nortel employees or the public. We may also disclose personal information as part of a corporate transaction, such as a merger or sale of assets.

Accessing Your Personal Information

Nortel’s website does not provide you the ability to view your personal information online. However, you may correct or update your personal information online via a secure web form (click “Former Employees” and then “Update my Address”). To help prevent your personal information from being altered by others, you first will be required to provide certain personal information in order to validate your identity. This information is not stored or retained. If you need assistance in relation to your personal information or if you are having problems submitting any changes online, please contact us.

Security of Your Personal Information

Nortel is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information we collect on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Collection and Use of Children’s Personal Information

This website is intended for general audiences and Nortel does not knowingly collect any personal information from children. Nortel will prompt all users of web forms which ask for personal information to provide their date of birth. Users identifying themselves as under 13 will not be permitted to submit any information via this website.

Use of Cookies

This website uses “cookies,” which are small text files placed on your hard disk by a web server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.

Nortel may use cookies to conduct analyses of user traffic. We do not use cookies to store any personal information or for any promotional or marketing purposes.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to use certain features of Nortel’s website that depend on cookies. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted.

Use of Web Beacons

Certain Nortel web pages may contain electronic images known as web beacons, sometimes called single-pixel gifs, that may be used to assist in delivering cookies on our websites and allow us to count the number of users who have visited those pages.

We prohibit web beacons on our websites from being used by third parties to collect or access your personal information.

Changes to This Privacy Statement

We may occasionally update this privacy statement. When we post changes to this statement, we will revise the “last updated” date at the top of this statement. We encourage you to periodically review this statement to be informed of how Nortel is protecting your information.

Terms of Use

Please also review our Terms of Use, establishing the use, disclaimers, and limitations of liability governing the use of our website.

How to Contact Us

For more information about our privacy practices or if you have questions or concerns, contact us at:
Nortel Networks, Inc.
4001 E. Chapel Hill-Nelson Hwy.
Research Triangle Park, NC 27709